Refund Policy

Last updated: October 30, 2026

1. Where you bought matters

Wow Cut Video provides a digital service (AI video processing and subscription access), sold through two different routes. Which one you used decides who can refund you:

• Website or macOS app — we are the seller, payment is processed by WayForPay, and refund requests come to us.
• iOS app — Apple is the seller. We cannot issue a refund for these purchases even if we want to. Request one from Apple at reportaproblem.apple.com, or through your Apple account's purchase history.

2. Cancelling a subscription

You can stop your subscription at any time. Where you do it depends on how you paid:

• Website or macOS app — the cancel button in your account (Subscription tab).
• iOS app — iOS Settings › your name › Subscriptions › Wow Cut Video. An App Store subscription can only be cancelled by you, on your device.

After cancellation:

• no further charges are made;
• the subscription stays active until the end of the period you already paid for — the end of the month on a monthly plan, and the end of the twelve months on a yearly one;
• cancelling alone does not refund the remaining days (but see section 3).

3. 14-day right of withdrawal

If you bought as a consumer — wherever you live, including Ukraine, the EU/EEA and the UK — you have 14 days from the purchase to withdraw from the contract. The fact that access starts immediately does not by itself take this right away.

• If you have not used the Service in that time, you get a full refund.
• If you have used it, we may keep a proportionate amount for what was already provided and refund the rest.

To withdraw, email [email protected] within the 14 days and say so — no particular form is required. We process refunds within 14 days of receiving your request, back to the payment method you used. For purchases made through Apple, use Apple's process in section 1 instead.

4. Other cases

Outside sections 1 and 3, subscription payments are non-refundable, except where applicable law requires otherwise. Nothing in this policy limits your statutory consumer rights. If the Service did not work as described, tell us — that is a separate matter from withdrawal, and the law gives you remedies for it regardless of the 14 days.

The free plan lets you try the Service without a card, so you can check it suits you before paying.

5. Contact

Questions about payments, cancellation and refunds: [email protected]. The terms of service provision are described in the Terms of Service.